FAQ

Q. Whats included in the hike?

A. Shuttle service to and from your accomodation in Queenstown, morning or afternoon tea, guided hike, local knowledge of history, flora and fauna.

Q. Whats your cancellation policy?

A. All cancellations are to be emailed to contact@queenstownhikes.co.nz Should you need to cancel outside of 24 hours a full refund will be available, however inside 24 hours will not be refundable but transferable to another day.

Q. What if its raining or snowing on day of hike?

A. In Queenstown the weather can be unpredictable at anytime of the year. Therefore it is always important to be prepared for the worst weather conditions and dress accordingly. Generally we will hike through all conditons unless deemed hazardess and poses a risk to individual or group safety. In the case we do have to cancel we will notify you asap and offer a full refund or transfer to another day. 

Q. What equipment/clothing will I need?

A. Light hiking/running shoes or walking shoes, rain jacket, base and mid layers, thermal layers for winter hiking, waterbottle, warm hat/sun hat, sunglasses, glove if you have them (winter), small day pack, camera, any medications that you require *sandles, jandels or flip flops are not recommended*

Q. What is the age limit for a child to go on the hike?

A. Child pricing is from 8 -14. Therefore no children under the age of 8 is recommended. Any queries you have in regards to this please contact us via email.

Q. What first aid and safety precautions do you take?

A. All our guides have comprehensive and outdoor first aid training and carry first aid kits at all times, along with appropriate locating safety equipment. Our health and safety policy is up to date and certified. Your safety and wellbeing is our priority.

Q. Will I be fit enough for these hikes?

A. All our hikes are suitable for people with low to moderate fitness levels. All trails are well formed and maintained. There maybe some short steep sections and undulations. Trails can become loose, muddy or slippery depending on the season and weather. Your guides will inform you of the trail conditons at the start of your hike.

Q. What if I have dietary requirements?

A. We provide a complimentary morning or afternoon tea. If you have any dietary concerns please feel free to bring your own snacks or contact us via email. 

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